System Reliability
Internet Data Center
The servers that support LDDS Desktop Service are maintained at Rackspace Managed Hosting Facility, a state-of-the- art data center in San Antonio, Texas.
Industrial Strength Servers
Our Desktop Service runs on special rack mounted industrial-grade servers at Rackspace to provide high speed, power and reliability. These servers include dual power supplies, a gigabyte or more of RAM, and mirrored hard drives. Redundancy at all points helps ensure continuity of the Desktop Service.
Department of Defense (DoD) Grade Security
"For us, the SAS 70 Type II Certification is a necessity- proof that we have the processes and safeguards in place to protect the assets and data you entrust us with. We have met the requirements set by the internationally recognized auditing standard for sufficiently protecting your data and assets from theft, corruption or mishandling." (Rackspace)
Our security portfolio covers all three critical security areas: physical security; operational security; and
system security. Physical security includes locking down and logging all physical access to servers
at our data center. Operational security involves creating business processes that follow security
best practices to limit access to confidential information and maintain tight security over time.
System security involves locking down customer systems from the inside, starting with hardened
operating systems and up-to-date patching. Rackspace takes the
system security to the next level.
Back-up Procedures
The Desktop server configuration provides virtually unlimited storage and multiple daily data backups through a unique snapshot system. Each server has multiple hot-swappable hard drives and stores documents and data using RAID 5 technology, which means that information is not lost even if one of the many drives goes down. For further protection, we take a "snapshot" of all data on the server drives up to four times a day. With this, a file can be recovered quickly even if accidentally deleted. Backed-up data is stored at a Class A facility at a separate location, with complete network availability for fast restores.